Terms of Service
These terms are provided for information. They do not replace advice from your own lawyer.
1. What these terms cover
These terms are an agreement between you and Yassin Limo LLC, trading as Yassin Limousine. They apply when you request or take a ride with us.
2. How a booking is made
- You submit a ride request and we quote a price.
- A request is not a confirmed ride. We review it and, if we can take it, we accept it and tell you how to pay.
- Your ride is confirmed when your payment reaches us — unless we have agreed with you that you will pay on arrival, in which case it is confirmed when we tell you we have accepted it.
- While payment is outstanding we hold a vehicle for you for a limited time. The deadline is shown in the email. If payment has not arrived by then, the hold is released, the ride is not confirmed, and you are not charged.
- If we have agreed that you pay on arrival, the vehicle is held for you from the moment we accept, the full fare is due at pickup, and the deadline above does not apply. We may ask for payment in advance instead — for example for a first booking or a very early pickup — and we will say so when we accept.
3. Prices and payment
- Prices are set by us and shown before you book. The quoted price is held for the validity period shown on the quote.
- Extras that cannot be known in advance — waiting time, tolls, and hours beyond those booked — are discussed with you after the ride and charged only if you agree to them.
- Waiting is complimentary for the first 15 minutes. Airport arrivals include 60 complimentary minutes from your scheduled arrival, or 90 on an international flight. Beyond that, waiting is billed at $29.00 per 15 minutes. Waiting is never added automatically. We agree it with you at the time, and if we do not reach you, nothing is charged.
- Payment is taken by Square. We never see or store your card details.
- We accept major credit and debit cards, and cash, Zelle or cheque where agreed in advance.
- Gratuity is not added to your fare. It is entirely at your discretion and is offered after the ride.
- Unless we have agreed otherwise with you, the full fare is due when you book, and your ride is confirmed when the payment reaches us.
- Where we have agreed that you pay on arrival, the full fare is due to the chauffeur at pickup and the ride is confirmed when we accept it. We may ask for payment in advance instead — for example for a first booking or a very early pickup — and we will say so when we accept.
4. Changes and cancellations
To change or cancel a ride, contact us as early as you can using the details below. Charges are based on the time remaining before your scheduled pickup.
| Cancelled more than 24 hours before pickup | No charge, full refund |
| Cancelled 4 to 24 hours before pickup | 50% of the quoted fare |
| Cancelled less than 4 hours before pickup | 100% of the quoted fare |
| No-show — passenger does not appear and does not make contact | 100% of the quoted fare |
| Hourly booking cancelled less than 24 hours before | Minimum hours charged |
| We cancel — vehicle, chauffeur or weather | Full refund, no charge to you |
| You change the time or route before pickup | No fee |
There is no fee to change a booking. If a change alters the zone, the distance or the number of hours, the fare is re-quoted at our published rates before the change is confirmed.
Airport pickups: please contact your chauffeur before leaving the terminal. Leaving the airport without making contact is treated as a no-show. Your chauffeur waits 60 minutes from your scheduled arrival at no charge, or 90 on an international flight, so there is time to clear the terminal and reach us.
5. Our service
- We will make reasonable efforts to arrive at the time booked. Traffic, weather and flight delays can affect timing.
- The vehicle supplied will be of the class booked. A specific vehicle is not guaranteed.
- We may decline or end a journey where behaviour is unsafe or unlawful.
6. Communications
We will contact you about your booking by email, and by text message if you agreed to that when booking. How we handle your number is set out in our Privacy Policy.
7. Liability and governing law
Yassin Limo LLC operates under WMATC authority and carries the commercial automobile liability insurance that authority requires.
We do not exclude or limit our liability for death or personal injury caused by our negligence, or for anything else that cannot lawfully be excluded.
For everything else, our liability for any claim arising out of a ride is limited to the fare paid for that ride. We are not liable for indirect or consequential loss — including missed flights, missed connections and missed appointments — or for delay caused by traffic, weather, road closures or an airline.
These terms are governed by the law of the Commonwealth of Virginia, and the courts of Virginia have exclusive jurisdiction.
← Back to booking